Increasing Access to Document Delivery Through Ongoing Data Analysis

Document Delivery provides traditional Interlibrary Loan Borrowing service, and scanning and delivery service for books and articles from material owned by the U-M Library. As a result of a successful pilot to provide free Local Document Delivery for faculty and graduate students, the department next sought to change the fee-based service for undergraduate students and staff. Departmental managers wondered: What would happen if we made scanning and delivery service free for these patron groups?