Posts by Mark A Chaffee

Adapting Operations Data Collection in Response to COVID-19 (Part 1)

A graph showing "percent of reservations kept" overlaid with an image of a COVID-19 coronavirus

The interruption to library services caused by COVID-19 meant we needed to quickly develop new data collection strategies to give us information to manage our modified services for the 2020-2021 academic year. It also gave us an opportunity to conduct a deep reflection and assessment of how our regular collection had been going, and to be ready to make changes as we reinstituted more regular services. In two posts, we describe the evolution of our data collection efforts.