Posts tagged "wayfinding"

Integrating Feedback on the Fly: Intercept Interviews

Flyer which encourages participation in intercept interview: 10 minutes for a chance at 10 dollars.

When developing or reconsidering a library service, sometimes you can get stuck in your head. You go back and forth with your colleagues proposing different ways of doing things. You model out different scenarios, do an environmental scan, read the literature, weigh pros and cons but you still can’t decide how to proceed. A great way to figure out how to move forward is to go to your users for feedback by employing intercept interviews.

Conducting Wayfinding Research to Improve Navigation

Student drawn map of the Hatcher Graduate Library.

It’s not uncommon for academic research libraries, especially large ones, to have multiple renovations that add a wing, a floor, or even a new building. The University of Michigan Library buildings on our central campus are no exception. Our undergraduate and graduate libraries form a complex whose structure is just that. Many times a day, staff members direct visitors, patrons, or even a colleague to their intended destination.