Posts tagged "User Experience"

Lost in Translation: An Exploratory Study on Non-English Catalog Searching

Screen shot of Library Catalog Search results, and interview participant and interviewer.

The University of Michigan Library is home to a vast collection of materials representing dozens of languages. U-M Library Catalog Search, however, can cause difficulties for users searching for materials in languages other than English. In Summer 2021 we conducted an exploratory study on the experience of searching for non-English materials within U-M Library Catalog Search in order to better understand challenges users face, how they overcome them, and what we can do to mitigate the problem.

Personas: Practical Application for the U-M Library Website Redesign Project

Persona for undergraduate student.

The first post ("Personas: A Classic User Experience Design Technique") in this 2-part series described what personas are and, generally, how to create them. I closed with some cautions about ways personas might come out less than helpful – creating flat, overloaded, or fake (unresearched) personas. The second post presents our persona development for a specific website project.

Personas: A Classic User Experience Design Technique

Composite image of photos of individuals.

Personas are employed in user experience design work to help design teams create or improve systems, spaces, and services with targeted populations in mind. Libraries use personas as archetypes to maximize effective library user experiences. This is the first of two posts about the creation and use of personas in the U-M Library.

Conducting Wayfinding Research to Improve Navigation

Student drawn map of the Hatcher Graduate Library.

It’s not uncommon for academic research libraries, especially large ones, to have multiple renovations that add a wing, a floor, or even a new building. The University of Michigan Library buildings on our central campus are no exception. Our undergraduate and graduate libraries form a complex whose structure is just that. Many times a day, staff members direct visitors, patrons, or even a colleague to their intended destination.

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