In three blog posts, the authors describe a multi-year library service design project. This first post describes the origins and goals of the assessment project.
Posts tagged "qualitative"
A project team charged with providing staff training activities approached the project assessment with an iterative design lens, allowing for responsive and timely development of multiple opportunities for staff engagement around organizational and personal change. The team tried out different assessment techniques related to the opportunities offered.
How can we improve the familiarity and credibility between Library experts, resources and services we offer and the students, faculty and staff who use them? Whether we’re building new relationships or reconnecting with patrons/colleagues during assessment or user research activities, we have the opportunity to use certain marketing and communication best practices and tools during our user research to align clear and targeted communication with our key audiences.
Assessment and research activities focused on the U-M Library faculty, staff, and student experiences are happening regularly, and often the Library Human Resources (LHR) team is contributing to these activities if not leading the research. This work can focus on quantitative data, qualitative data, or take a hybrid approach, and can involve surveys, interviews, and/or some general number-crunching. This post looks over some recent HR assessment projects.
When planning an assessment project in the Library, one important step is to consider whether your project should be vetted by the Institutional Review Board (IRB) at U-M, a committee that ensures studies with human subjects are ethical, that subjects are protected from unnecessary psychological or physical risks, and that subjects are participating in a fully informed, voluntary manner. This post details when your data collection may be subject to a full IRB application and review process.
Assessing library impact on student learning is essential for demonstrating libraries’ integrated value and commitment to higher education. In 2018 the author investigated faculty perceptions of student learning in library instruction sessions, and as a result, revealed that faculty observe enhanced learning when their students participate in library instruction opportunities.
The first post ("Personas: A Classic User Experience Design Technique") in this 2-part series described what personas are and, generally, how to create them. I closed with some cautions about ways personas might come out less than helpful – creating flat, overloaded, or fake (unresearched) personas. The second post presents our persona development for a specific website project.
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