Posts tagged "User Research"
from Tiny Studies

Integrating Feedback on the Fly: Intercept Interviews

Flyer which encourages participation in intercept interview: 10 minutes for a chance at 10 dollars.

When developing or reconsidering a library service, sometimes you can get stuck in your head. You go back and forth with your colleagues proposing different ways of doing things. You model out different scenarios, do an environmental scan, read the literature, weigh pros and cons but you still can’t decide how to proceed. A great way to figure out how to move forward is to go to your users for feedback by employing intercept interviews.

The Value of Being Virtual: User Feedback on Email and Instant Messaging Reference Services

Ask a Librarian service contact methods: IM, email, text, phone

Ask a Librarian email and instant messaging (IM) service providers targeted current users of our virtual reference services during 2016-2017, to gather feedback about our online research and reference service. We wanted to know more about users' motivation for seeking help via email and via IM, as well as users' satisfaction with their online interactions. Additionally, we were interested in gathering users' ideas for future IM service enhancements.

What's Happening in Our Library Spaces?

A picture of six different spaces in different University of Michigan library locations showing students studying, in the Bert's study lounge, in the stacks as well as a picture of the 2nd floor of the Duderstadt Center and an exterior shot of Tappan hall.

There are many ways to record and analyze what is happening in the University of Michigan libraries over time. The more we understand how users are engaging with our spaces, the more we can do to meet their needs. But how do you get a handle on such a big question (library space use)? What data do you collect and how do you break it down?

Explorations into Undergraduate Use of Collections

A collage of some of the book covers for titles recommended by incoming Wolverines.

The U-M Shapiro Undergraduate Library (UGL) collection serves the course-related and extracurricular information needs of U-M undergraduate students. This collection encourages students to explore new ideas, gain research skills, and become lifelong learners. How can we tailor this small collection (approximately 175,000 volumes) to meet their current needs?

Conducting Wayfinding Research to Improve Navigation

Student drawn map of the Hatcher Graduate Library.

It’s not uncommon for academic research libraries, especially large ones, to have multiple renovations that add a wing, a floor, or even a new building. The University of Michigan Library buildings on our central campus are no exception. Our undergraduate and graduate libraries form a complex whose structure is just that. Many times a day, staff members direct visitors, patrons, or even a colleague to their intended destination.

Words Matter: Terminology in User Experience Research

image of a dictionary page with definition of definition in view

The words we choose matter and having a shared vocabulary around user experience research is an important component of the work. This post presents definitions of user experience, user research, and usability testing, while examining how they intersect and why determining the frame of your research is good practice. Plus the one phrase we try not to use...

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