Posts tagged "Service Design"
from Tiny Studies

Approaches to Library Assessment Using Multiple Data Sources

Image of 3 circles, representing a survey, a data store, and a library shelving area.

This blog post presents how the use of multiple streams of data benefited two recent U-M Library studies. For example, one recent study merged survey data, U-M human resources data, and Library document delivery data to provide a very rich picture of how diverse groups on campus use and experience the Library’s document delivery service. Some advantages of joining multiple data sources in assessment projects are discussed in the context of the two example studies.

So, We’ve Got This Data… (Part 2)

Line image of questions to ask about data: what do we want to know, what could data show, who do we want to show, why do we want to know, and what does the data represent.

Chances are the work processes you already have in place are generating data that you could be using to learn more about those processes. In this second blog post, the author continues to highlight steps for working with data that is generated by your daily tasks.

So, We’ve Got This Data… (Part 1)

Line image of questions to ask about data: what do we want to know, what could data show, who do we want to show, why do we want to know, and what does the data represent.

Chances are the work processes you already have in place are generating data that you could be using to learn more about those processes. In two blog posts, the author shares some steps for working with data that is generated by your daily tasks.

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